If you are booking a session for the first time, please read this entire page prior to booking. Please use the client portal here to schedule/reschedule/cancel an appointment at Sugar Land Counseling Center. You can also check the dates/times of your upcoming appointments at Sugar Land Counseling Center via the portal.
If you have requested an appointment online and you get an email stating that your request was accepted by us, that means that your appointment has been confirmed and your therapist or coach will be meeting with you at that time. We will send you electronic paperwork that is to be completed prior to your first session. If your provider accepts your insurance and you plan on paying your insurance rate, your insurance information in your electronic paperwork must be complete and in the client portal by 7 am on the day of your first session. If you do not complete your insurance information as part of your electronic paperwork by this time, you will be billed the full fee of the session rather than your insurance rate, as we will not have any knowledge that you plan to use insurance.
If you would like to schedule an appointment with your provider in less than 24 hours and see an availability online, please contact us at 832-876-3232, and Sugar Land Counseling Center will try to accommodate your request, although we cannot guarantee this. Please note that you cannot cancel an appointment without being charged if you cancel with less than a full 24 hour time period. All cancellations must be done through the client portal. If the portal will not allow you to cancel, this is because you are within 24 hours of your appointment. If you would still like to cancel knowing you will be charged the full fee of the session (non-insurance rate), please contact us so we can inform your provider of the cancellation.
Please call your insurance to verify that your provider is in-network with your insurance carrier. You can also ask them what your mental health benefits are to determine what your payment will be. If you choose a provider who is not in-network with your insurance company or if you do not complete the insurance paperwork by 7 am on the day of your first appointment, your insurance will not be billed and you will be charged the full fee (non-insurance rate). Please note that "coaching" sessions are not psychotherapy and are not covered by insurance.